Here is how to raise a concern about Basement Waterproofing Indianapolis IN, a free referral and advertising service for homeowners in Indianapolis, IN and nearby communities, and where a complaint about a contractor belongs.
If your concern is with the site itself, whether that's a request sent to the wrong place, the handling of your personal details or a factual slip on a page, write through the contact form. Include your name, your city or town, about when you sent the request and what happened, and someone will look into it and reply.
Because the site is never a party to any basement contract, it cannot take sides between you and a contractor. Raise any problem with a contractor's work, price, paperwork, billing or behavior with that business first, put it in writing and save your own copy.
When that fails, public offices can step in. Consumer complaints go to the Indiana Attorney General's Consumer Protection Division at 1-800-382-5516 or 317-232-6330. A permit question about an Indianapolis home goes to the City of Indianapolis at (317) 327-8700, and one about a home in another city or town goes to that community's building office.
We also want to hear when a contractor reached through this site treated you badly. The site has no power to rule on disputes or order refunds, yet such reports bear on whether that business may keep advertising here.
The law of Indiana applies to this complaints policy.